Mt Baimbridge Lavender branding logo
"Lavender, relaxing your mind whilst pleasing your senses."
FREE DELIVERY AUSTRALIA WIDE - on all purchases $35 and over

free shipping of returns & replacements

 

At Mt Baimbridge Lavender we pride ourselves on our customer service and customer satisfaction.

Mt Baimbridge Lavender guarantee 100% satisfaction with all Body and Bath products.

If you are NOT 100% satisfied with your order, we will be glad to exchange or refund the item.

 

 

customer care department

Please contact our Customer Care department before returning any merchandise.

contact us:
ph: 0418 586 918
email: orders@mtbaimbridgelavender.com.au.

Returned items should be new, unused and in their original packaging. Items must be received within 30 days of order.

Please do not ship items without first contacting us.

faulty merchandise:

We understand that circumstances beyond our control will sometimes result in faulty merchandise.

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund.

You will NOT be charged any additional shipping or handling fees for replacement of any damaged or defective product shipments.

We strive for 100% satisfaction with every Mt Baimbridge Lavender Body and Bath product shipped. If for any reason you are unhappy with your item, please contact Mt Baimbridge Lavender.

Returned items can be mailed to the following address:
Mt Baimbridge Lavender, 15 Grace Ave, Hamilton, VIC, 3300.

Please return your item via Australia Post and retain your receipt. Mt Baimbridge Lavender is not responsible for items damaged or lost in transit.

We will refund *postage costs for the return of your approved items via your preferred payment method.

NOTE* Please provide a copy of the post office receipt by email to orders@mtbaimbridgelavender.com.au.

Once the returned item has been received by us, your postage costs will then be refunded. (Please allow up to 7 days for the receipt of your refund)

NOTE: A cap of $20 per return refund applies.